Privacy Policy
Last updated: September 2025
1. Your Privacy Matters to Us
1.1. At Wellsome, we respect your privacy and are committed to protecting the personal information of our customers, clients, and website visitors. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2. When we refer to “personal information,” we mean any details that identify you as an individual.
2. Your Right To Anonymity and Pseudonymity
2.1. Where it is lawful and practical, you may interact with us anonymously or by using a pseudonym. In some circumstances, we may not be able to provide you with certain services if you do not identify yourself, but we will tell you if this is the case.
3. What Information We Collect
3.1. We may collect information you provide directly through our website, email, phone, or in person.
3.2. This includes your name, email address, phone number, mailing address, and payment details to process purchases or provide services. We may also collect information when you:
- submit feedback or respond to surveys
- update your preferences with us
- participate in promotions or events
- interact with our customer support team
3.3. Sometimes we may collect other information you share with us in the course of using our services.
3.4. We only request health and other sensitive information if it is required for the delivery of specific services, such as personalised coaching or health-focused courses. Sensitive information is collected with your explicit consent, stored using encryption and protected with two-factor authentication, limited staff access, and regular staff training. This information is never shared or used beyond what is legally required and your written consent. Enhanced safeguards will always be applied in accordance with applicable laws.
4. How We Collect Personal Information
4.1. Personal information is collected when you interact with us electronically (through our website, social media, or email), in person, or when we deliver our services.
4.2. On occasion, we may receive information from third parties (such as a booking platform or payment provider). Where that happens, we will treat the information in line with this Privacy Policy.
4.3. Collection Notice: We collect your information to provide our services, manage your account, and for related administrative and communication purposes. If you choose not to provide personal information, some services may be unavailable as a result.
5. How We Use Personal Information
5.1. We use personal information to:
- provide you with updates, products, and services
- let you know about new offerings, promotions, or opportunities
- improve our services and better understand your needs
5.2. We may contact you by phone, email, SMS, or post, unless you choose to opt out.
6.Sharing Your Information
6.1. We only share your personal information when it’s reasonably necessary, such as with:
- employees or contractors helping us provide services
- trusted third-party providers (like payment processors or email service providers)
- professional advisers, insurers, or agents as required
6.2. We may also disclose information if required by law or to protect our rights, trademarks, property, or the safety of Wellsome, our customers, or others.
6.3. Overseas Disclosure: If your information is stored, processed, or accessed overseas, we take reasonable steps to ensure that the third party upholds privacy protections comparable to those under Australian law, for example through contractual obligations or due diligence checks.
6.4. If our business changes ownership or is sold, we may transfer our databases (which include personal information) to the new owner, provided confidentiality and legal safeguards are in place.
7. Keeping Your Information Safe
7.1. We take security seriously. We use a combination of technical and organisational measures, such as multi-factor authentication, encryption, regular security training for staff, and strict access controls, to protect your information from loss, misuse, unauthorised access, or disclosure.
7.2. Please note that while we strive to protect your information, no data transmission can be guaranteed as completely secure.
8. Notifiable Data Breaches
8.1. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law. We have a process in place to act quickly and transparently if this occurs.
9. Automated Decision-Making and AI
9.1. If any decisions about you are made solely or substantially using automated processes (such as artificial intelligence), we will tell you and explain the consequences and rights you have in relation to these decisions.
10. Children’s Privacy
10.1. We are committed to protecting the privacy of children and young people. If you are under 18, please only provide personal information with a parent or guardian’s consent. Our services and website are not knowingly directed at children under 13, and we do not knowingly collect information from anyone in this age group.
11. Accessing or Correcting Your Information
11.1. You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete.
11.2. To make a request, please contact us at admin@wellsome.com. In some cases, a small administration fee may apply.
11.3. In certain circumstances outlined in the Privacy Act, we may refuse access, but we will always provide you with a reason.
12. Making a Privacy Complaint
12.1. If you have concerns about how we handle your personal information, please contact us at admin@wellsome.com. We take complaints seriously and will respond promptly.
12.2. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
12.3. If you are located outside Australia, you may have rights under your local data protection laws (for example, the GDPR in the European Union or UK GDPR). While our obligations are governed by Australian law, we aim to uphold best practice privacy standards and will support international customers wherever reasonably possible.
13. Updates to This Policy
13.1. From time to time, we may review and update this Privacy Policy to reflect changes in law, technology, or our business. The updated version will be posted on our website, with the date of the most recent update shown at the top of the page.
14. Website Use
14.1. Visiting our site: When you visit www.wellsome.com, we may collect non-identifiable information such as your browser type, device, operating system, and referring site. This helps us analyse how visitors use our site so we can continue to improve.
14.2. Cookies: We may use cookies to track website traffic and tailor your browsing experience. Cookies are small files stored on your device to recognise repeat visits. You can choose to disable cookies in your browser settings, but this may affect your experience on our site. Cookies may also be used for online advertising through third-party platforms such as Google Ads.
14.3. External links: Our site may include links to other websites. We are not responsible for the content or privacy practices of third-party sites, so we encourage you to read their privacy statements before providing personal information.